White paper

For all the convenience and efficiency of digital banking, customers tell us something is still missing

 Customers definitely want the convenience of digital and omnichannel banking, but they also want personal interaction. Quite simply, customers want to talk with their bank. The lack of human contact in the self service universe has resulted in some black holes in the customer experience.

But Bot conversations aren’t the answer

For all the hype about chatbots handling customer service, they can’t, for the moment, outperform a static FAQ page.

A helpful conversation is built on content and context—for which you need humans. We believe that conversational banking is most meaningful when it is a conversation between two people, augmented by technology to create the best customer experience. When it’s properly calibrated for human interaction, Conversational Banking points the way forward for a more personal and helpful relationship between the bank and the customer. Find out how a conversational interface allows you to fit into your customer’s life and dramatically improve the customer experience.